Canada Revenue Agency (CRA)
About the Canada Revenue Agency
The Canada Revenue Agency (CRA) administers tax laws for the Government of Canada and for most provinces and territories. The CRA also administers social and economic benefit, and incentive programs delivered through the tax system.
How can our office assist you with CRA matters?
Our office works with the CRA through their Problem Resolution Program, a special program available for Members of Parliament and their offices to connect with CRA. The Problem Resolution Program helps Canadians when their tax issues could not be resolved through standard CRA processes and channels. This service addresses specific concerns such as financial hardship, sensitive situations, trending or recurring problems, and cases where the CRA has made an error.
We are able to submit inquiries to the CRA on behalf of our constituents to receive status updates and additional information regarding your tax returns, pending assessments and reassessments, benefits, and credits.
If you would like our office’s assistance with a CRA matter, please email us your request at [email protected], and include the specific issue, credit, or benefit you would like assistance with, along with your postal code.
Does your inquiry qualify for the Problem Resolution Program?
The CRA’s Problem Resolution Program is available only for cases involving financial hardship, humanitarian reasons, or errors made by the CRA. For other types of inquiries or concerns, you may contact the CRA’s general inquiries line at 1-800-959-8281 or submit documents through your CRA MyAccount.
Please note that we are not able to intervene in CRA decisions and processes. This includes decisions related to Taxpayer Relief requests, the Disability Tax Credit, the Canada Child Benefit, Objections, CERB and other COVID-19 related benefits, Appeals, and Collections matters.
You can view current estimated wait times and general service standards for CRA processes online here.
Useful Links
